ঢাকায় ডেলিভারি ১–২ দিনে · সারাদেশে ক্যাশ অন ডেলিভারি

Track Order

7-day replacement

Plain language, no legal walls. If we got it wrong, we fix it.

The short version

If what arrives is defective, damaged or simply not what you ordered, tell us within 7 days of delivery and we replace it. No arguments, no restocking fee.

What qualifies

  • The item is faulty, or stopped working within the warranty period.
  • It arrived damaged or broken.
  • You received the wrong product, colour or quantity.
  • A part listed in “what’s in the box” is missing.

Recording a short unboxing video makes any claim instant to approve. We recommend it for smart devices especially — it protects you and it protects us.

How to claim

  1. Message us on WhatsApp within 7 days of delivery.
  2. Send your order number and a photo or short video showing the problem.
  3. We confirm the claim, usually the same day.
  4. We arrange pickup and send the replacement — you pay nothing extra.

Start a replacement on WhatsApp →

What is not covered

  • Damage from misuse, drops, water, or wrong voltage.
  • Normal wear — scratches, fading, used consumables.
  • Items returned incomplete, without their box or accessories.
  • Change of mind after the item has been used. Unused items in original packaging can still be discussed — message us.

Timeline

StepHow long
We confirm your claimSame day, within business hours
Pickup of the faulty item1–2 days in Dhaka, 2–4 days outside
Replacement dispatchedWithin 1 working day of pickup

If the same item is out of stock, you choose: wait for restock, swap for something else of equal value, or take a full refund including the delivery charge you paid.

সংক্ষেপে

পণ্য ত্রুটিপূর্ণ, ভাঙা বা ভুল হলে ডেলিভারির ৭ দিনের ভিতরে হোয়াটসঅ্যাপে অর্ডার নম্বরসহ জানান — আমরা বদলে দেব, কোনো বাড়তি খরচ ছাড়াই।

পার্সেল খোলার সময় ছোট একটা ভিডিও করে রাখলে ক্লেইম সঙ্গে সঙ্গে অ্যাপ্রুভ হয়। স্মার্ট ডিভাইসের ক্ষেত্রে এটি বিশেষভাবে পরামর্শ দিচ্ছি।